dameware mini remote control centralized server

When you install Dameware MRC in your help desk deployment, ensure that the application is installed on the same systems that techs use to access Web Help Desk. To maintain customer security, Web Help Desk will not allow you to access remotely any server in your Web Help Desk system without the appropriate permissions on the Dameware Central Server. From here, the tech can create an internet session or add the asset to their Saved Host list. If the asset is not connected to the local network included on a Saved Host list, the Remote Connect dialog appears. When completed, your techs can initiate MRC sessions from within a Web Help Desk Asset Details page. Enable your techs to access and use Dameware MRC through Web Help Desk.Configure Web Help Desk to integrate with Dameware MRC.See the Dameware documentation for more information. See your SolarWinds product integration requirements for the supported versions. Install Dameware MRC on all tech systems running Web Help Desk. To Integrate Dameware MRC with Web Help Desk: Establish and save chat sessions with remote users to client ticketsĭameware MRC can access and troubleshoot computers running a variety of supported operating systems, including:.Save a history of troubleshooting steps to the client ticket.Troubleshoot and resolve remote systems directly from your system.Connect to remote computers directly from help desk trouble tickets and asset inventory.With built-in integration between both applications, you can: Integrate Web Help Desk with Dameware MRCĭameware Mini Remote Control (MRC) is a remote administration and troubleshooting solution that enhances your Web Help Desk deployment.

Dameware mini remote control centralized server